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October 17, 2002  |  Paul Thurrott  |  Getting Connected
HP's Media Center PC Arrives: Must-Have or Almost-Ran?

Microsoft has tried to generate a lot of excitement this year for Windows XP Media Center Edition (XP MCE), the company's consumer-oriented OS release that will power a new generation of special Media Center PCs; these PCs go on sale for the first time later this month. XP MCE builds on XP Professional Edition Service Pack 1 (SP1) and adds a gorgeous Media Center front end to multimedia tasks such as digital audio and video. But the most intriguing aspect of XP MCE is that you can use a remote control to access this new functionality. XP MCE is what Microsoft calls a 10' UI—you interact with the PC from a distance. When you want to interact with the PC in a more typical fashion—to play a game, browse the Web, or write email—you use a mouse and keyboard.

As I describe in my XP MCE review (see the first URL below), the interface mostly succeeds. I tested XP MCE in my den, attached solely to a TV, although I don't expect most Media Center PC buyers to use the machine that way. Instead, most potential customers will probably use the PC as a complete entertainment center in small living areas, such as apartments, dorm rooms, or children's bedrooms. Many Media Center PC users will use both a monitor and a TV; they'll use the monitor for typical PC tasks and the TV to consume media with XP MCE.

But the Media Center PC falls short in a few key areas. XP MCE is, after all, Windows software, so you'll experience crashes, strange hiccups, and hangs. Although XP is the most stable Windows version Microsoft has created, using the product with TV and digital video recording (DVR) tasks often brings out the worst in the OS. Modern PC OSs such as XP are much more stable and secure than ever before, but they also don't yet match the stability of your DVD player, cable TV set-top box, and TV. When have you ever had to reboot your TV?

XP MCE has other software problems. Although its task icons are well placed and attractive, some key functionality is still missing. For example, you can search only for shows that are currently in the integrated onscreen Program Guide. (Search functionality is designed for recording, not watching). When you're watching television, you can press a Details button to display an onscreen description of the current show. But when you press Details in the program guide, you get a different, more detailed display about the highlighted show. This detailed view isn't available when you're watching TV; it appears only in the guide. Ideally, you should be able to hit Details twice while you're watching a show to get the more detailed information display; a third click of the button could then make the Details display disappear. This type of gaffe shows how immature the product is, even though I find the broad strokes of its capabilities quite exciting.

A final software problem concerns delivery. Current XP users—about 50 million strong—can't download or purchase the XP MCE software or a Microsoft Plus!-style package that bundles the software with a Media Center PC remote control and a TV tuner card. That's a shame, because I suspect that many digital-media enthusiasts would love to purchase such a package. Instead, the only way to get XP MCE is to purchase a new Media Center PC, and only one company—Hewlett-Packard (HP)—is selling Media Center PCs in North America this year.

HP's Media Center PC comes in two versions that cost about $1400 and $2000. Both versions feature fast Pentium 4 processors, huge hard disks, combination flash RAM readers, a fast CD-RW drive, and other multimedia-oriented hardware features. The high-end model also includes a recordable DVD drive and excellent 5.1-channel surround-sound speakers. Both models look like many other PCs, and that's another problem: Rather than embrace an innovative, consumer-electronics-like look the way Samsung did with its South Korea-only Media Center PC, the HP Media Center PC is quite obviously a PC. It has drive bays, front- and rear-mounted ports, and PCI card slots. And a fan. A nice loud fan.

When Microsoft created the XP MCE specification, the company expected—and practically begged—PC makers to come up with innovative hardware designs that would distinguish Media Center PCs from typical PCs. Inexplicably, HP refused to do so. Let's hope that when more PC makers jump on board next year, we'll see some impressive designs. I've heard that Samsung's excellent design might be sold in North America in the future, as well. I'll review HP's Media Center PC on the SuperSite for Windows soon.

For Europe and other non-North American and non-South Korean markets, 2003 will also see the release of new Media Center PC designs and hardware partners, although this second generation will run a slightly upgraded version of XP MCE that Microsoft expects to ship by mid-2003. The company says that current XP MCE owners will get the upgrade for free, probably through Windows Update. The update might address the search and program Details problem I mentioned above, as well as some of the problems I noted in my XP MCE review. And maybe Microsoft will eventually sell the product separately from new PCs. We can dream.

In any event, Media Center PCs aren't for everyone. If you're already happy with your current computer setup but would like to implement a PC-based DVR setup, some intriguing options that I'm evaluating will be available in the near future. The excellent SnapStream Personal Video Station (PVS—see the second URL below) will have two important upgrades by the end of the year, and the company has also partnered with BroadQ to create a Sony PlayStation 2 solution called QCast Tuner (see the third URL below); this solution pipes PC-based DVR through the PlayStation 2 so that you can watch TV shows recorded on your PC's hard disk on your big TV in the den. I'll review both products in Connected Home EXPRESS by the end of the year.

XP MCE review
SnapStream PVS
BroadQ's QCast Tuner



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Reader Comments    
 


Got that HP Media PC and experience big problems: 1. thought I got a fast 2-core but have to move slow to beginner's typing speed to avoid when highlighting files a mass production sets of copies of files, huge mess in My Picture file and very poor service support from HP! Just filed a complaint with Better Business Bureau after HP is ignoring uncountable approaches from me to find a fix. 2. XP worked fine with HP All-in-One Office Jet and also HP scanner 4890 to scan negatives etc. This computer beast does not do so anymore! Lots of trouble and hours and days of lost time and HP said I have to dump one of the scanners!!!! 3. I should have listened to friends and not to buy another HP

Caspar Radden -January 7, 2007



I have the HP Media Center PC m1080n. There seems to be a problem with the video card (?). Each time I boot up the PC after it's been off awhile, the monitor gets no information from the processor (stays black). If I turn off the PC (not a normal controlled shutdown, because I cannnot interact with the PC at this point) and turn it back on, the monitor then connects. This has happened with multiple monitors and also at the computer repair store where I recently sent the PC to replace a crashed hard drive. So, monitor and cable is not he issue. Has anyone else experienced this?

Debbie Waltmire -February 4, 2007



Yer That problem applies with most of the nvidia graphics cards that hp and compaq (same company) are puting in there pc,s only solution is change the graphics card. Hp should cover that

Name (required): -May 20, 2007



In response to Debbie Waltmire. I had the exact same problem with my HP media center. Multiple trips to best buy to have them look at it, and they could never find the problem. I requested another computer or my money back b/c I was just tired of dealing with this problem. Finally, one of the geek people at best buy had the computer do this to him in front of a manager, and finally they gave in and ordered me a new tower. But guess what after 3 months it started again, but only once in a while...I found that unplugging the monitor ONLY, and replugging it back in would give me my monitor screen. HP had no explaination when I talked with them. AND the worst thing is that now my hard drive just took a dump on me, and the geek squad tells me the hard drive in not salvagable. HP has no response for except to say it's out of warranty..by 2 months. This computer only last 1 year and 2 months...and that was with problems from the start. I have an old Sony vaio that has had no problems whatsoever just runs slower after 7 years...

Debi Boyd -February 14, 2008



I have an HP Media Centre PC with Vista OS (HP8070a) it is running OK now, but after reading other peoples problems I decided I needed a contingency if anything goes wrong. The thing came preloaded and I have just noticed that I dont have any of the Windows Vista OS or MCE on CDs. The MS Vista product key is stuck to the box and it is branded as a media centre. The only software that came on CD is MS works 8.5, which I never looked at before and never loaded. Do other people with HP Media Centre preloaded PC get original software CDs or even HP recovery CD?

HP Media Centre 2006 -April 18, 2008


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